Privacy Policy

Section 1

1. Information We Collect

1111 casino collects personal data from you in a number of ways: directly when you register an account or contact support, automatically when you use the platform, and from third-party sources where necessary to verify your identity or prevent fraud. The categories of personal data we collect are described below.

We do not intentionally collect data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has submitted data through our platform, please contact our support team immediately.

Section 3

3. Data Sharing & Third Parties

1111 casino does not sell, rent, or trade your personal data to third parties. We share data only where necessary to deliver the services described in this Privacy Policy, and only with partners who are contractually obligated to protect your data to a standard at least equivalent to our own. The categories of third parties with whom we may share personal data are described below.

• Payment Service Providers: We share Financial Data with payment processors including bKash, Nagad, Rocket, Upay, and Visa/Mastercard card networks solely for the purpose of processing your deposits and withdrawals in BDT. These providers operate under their own privacy policies and are independently regulated.
• Game Content Providers: When you play a game powered by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — limited session and bet data is transmitted to that provider's servers to facilitate game delivery and result calculation. Game providers are contractually prohibited from using this data for any purpose other than game delivery.
• KYC & Identity Verification Partners: We may use trusted third-party identity verification services to cross-check the KYC documents you submit. These partners receive only the data necessary to complete the verification check and are bound by strict data processing agreements.
• IT Infrastructure & Cloud Providers: The 1111 casino platform is hosted on secure cloud infrastructure. Our hosting and cloud storage providers have access to server-level data only for the purposes of infrastructure maintenance and have no independent right to access or use your personal data.
• Fraud Prevention Services: In order to protect our platform and our players from fraud, money laundering, and other unlawful activity, we may share limited Technical Data and Account Data with specialist fraud prevention and anti-money-laundering service providers.
• Legal & Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or when we believe in good faith that such disclosure is necessary to protect the safety of our players, staff, or the general public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial portion of the 1111 casino business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer via the email address registered on your account.

Section 5

5. Data Retention & Storage

1111 casino retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including satisfying any legal, regulatory, or reporting requirements. The retention periods below represent the standard timeframes we apply to each data category. Where a longer retention period is required by law, we will retain data for the legally mandated period.

• Active Account Data: All personal data associated with an active 1111 casino account (Identity Data, Contact Data, Financial Data, Gaming Data) is retained for the duration of the account relationship and for a period of five years following account closure, in line with standard financial record-keeping practices.
• KYC Documents: Identity verification documents submitted during the KYC process are retained for five years from the date of submission or five years from account closure, whichever is later. This retention period supports our anti-money-laundering and fraud prevention obligations.
• Transaction Records: Financial transaction records — including deposit and withdrawal histories in BDT — are retained for a minimum of five years to support audit, dispute resolution, and regulatory compliance requirements.
• Gaming History: Bet records, game logs, and wagering history are retained for five years. This data is used to resolve player disputes, conduct responsible gaming assessments, and fulfil any regulatory reporting obligations.
• Support Communications: Records of live chat and email correspondence with the 1111 casino support team are retained for three years from the date of the most recent interaction, to support dispute resolution and service quality review.
• Technical & Log Data: Server logs and IP address records are retained for up to 12 months and are used solely for security monitoring, fraud detection, and platform performance analysis.
• Anonymised Analytics Data: Anonymised, aggregated platform analytics data from which no individual can be identified is not subject to a fixed retention limit and may be retained indefinitely for statistical analysis and platform improvement purposes.
• Deleted or Closed Accounts: When an account is closed at the player's request, or terminated by 1111 casino, personal data is retained for the periods specified above before being securely deleted or anonymised. Requests to delete data ahead of these retention periods will be considered but may be declined where retention is required by law.

All personal data held by 1111 casino is stored on secure servers protected by access controls, encryption at rest, and regular security auditing. Physical access to servers hosting player data is restricted to authorised infrastructure personnel only.

Section 7

7. Security Measures

1111 casino employs a comprehensive, multi-layered approach to information security. Our security programme encompasses technical, organisational, and procedural controls designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. While no digital system can guarantee absolute security, we apply industry-recognised best practices to minimise risk at every level.

• Transport Encryption: All data transmitted between your device and the 1111 casino platform is protected using TLS 1.2 or higher. Our SSL certificate is issued by a trusted certificate authority and is renewed regularly. You can verify our encryption status by checking for the padlock icon in your browser's address bar.
• Encryption at Rest: Sensitive personal data stored in our databases — including KYC documents, financial records, and hashed passwords — is encrypted at rest using AES-256 encryption. Encryption keys are managed using a hardware security module (HSM) and rotated on a scheduled basis.
• Password Security: Player passwords are never stored in plaintext. All passwords are processed through a strong cryptographic hashing algorithm with a unique salt before storage. 1111 casino staff cannot view or retrieve your password under any circumstances.
• Two-Factor Authentication (2FA): Login from a new or unrecognised device triggers an OTP verification step via SMS to your registered mobile number. This provides a second layer of identity verification beyond your username and password.
• Access Controls: Access to player data within 1111 casino's internal systems is strictly role-based and governed by the principle of least privilege. Only staff who require access to specific data categories to perform their job function are granted that access. All internal access is logged and subject to regular audit.
• Security Monitoring: Our platform is monitored continuously for unusual activity, including suspicious login patterns, abnormal transaction volumes, and potential intrusion attempts. Automated alerts escalate security events to our security team for immediate investigation.
• Vulnerability Management: 1111 casino conducts regular security assessments of its platform infrastructure, including periodic penetration testing by qualified security professionals. Critical vulnerabilities identified during testing are remediated with priority before disclosure.
• Incident Response: In the event of a confirmed personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 1111 casino will notify affected individuals promptly and take all necessary steps to contain the breach and prevent recurrence.